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The
Short Course Programme
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Workshop
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Course
Content
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Managing
Stress
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The
causes of Stress and some methods to help manage personal stress.
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Creativity
Workshop
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Creativity
in Problem analysis and decision making
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Time
Management
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Managing
your Time, (managing e-mail) and setting objectives, assertiveness
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Communication
Skills
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Listening,
questioning, observation and feedback
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Change
Management Techniques
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Understanding
the 'change' process and some tools for managing change and transition
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Listening
and Counselling Skills
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Active
listening and basic counselling skills to enable managers to help
staff with work or personal problems
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Running
Effective Meetings
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Skills
to enable meetings to be run effectively and efficiently
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Customer
Care skills
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An
introductory level programme on providing effective customer care
and some basic sales skills
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Introductory
level Sales Skills
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Skills
and techniques to develop your ability to manage and sell effectively
to your customers (for managing both internal and external customers).
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Team
Building Techniques
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Some
basic tools and skills for supervisors
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Managing
Performance and Discipline
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This
workshop concentrates on managing performance and especially managing
Discipline.
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Presentation
Skills
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Effective
Presentation skills - How to make presentations using a variety
of media including PowerPoint.
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Advanced
Presentation Skills
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A
workshop for those already experienced - to work on advanced skills.
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Coaching
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Basic
Coaching skills. Coaching for GROWth.
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Competency
based Recruitment and Selection Skills
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A
workshop to develop the use of Competencies to define skills required
in the new job. Real interview practice is included.
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Creative
Business Writing
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For
people who regularly submit written material to internal otr external
customers. Workshop includes some guidance on the basics is intended
to make frequent writers more creative and imaginative.
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Training
Assessment Workshop
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A
review of the Learning cycle with particular emphasis on how supervisors
and managers can identify training needs, plan hot to meet them
and then evaluate the success of the training.
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